Privacy Policy

Last Updated: November 2025

PuzzleGrid UK Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

  • Name and contact information (email address)
  • Account credentials (password, which is encrypted)
  • Gameplay data and progress information
  • Communications with our support team

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

  • Device information (browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • IP address and location data (general geographic area)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your registration and manage your account
  • Track your gameplay progress and FS accumulation
  • Display rankings and competitive features
  • Send you service-related communications
  • Respond to your inquiries and provide support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Public Rankings: Your username and FS scores may appear in public rankings (no personal information is disclosed)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent where applicable

To exercise these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

PuzzleGrid UK Ltd
25 Bank Street
London, E14 5LY, UK
Email: [email protected]
Phone: +44 20 3769 8821