Terms of Service

Last Updated: November 2025

Please read these Terms of Service ("Terms") carefully before using the PuzzleGrid UK website and services operated by PuzzleGrid UK Ltd ("we," "us," or "our").

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2. Description of Service

PuzzleGrid UK provides an online platform for logic puzzle games and cognitive training. Our services include:

  • Access to various puzzle games and challenges
  • Fantasy Score (FS) point system for tracking progress
  • Ranking and competitive features
  • Account management and progress tracking

3. User Accounts

3.1 Registration

To use certain features, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as necessary
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. Fantasy Score (FS) System

FS points are in-game metrics with the following characteristics:

  • FS points have no monetary value
  • FS points cannot be purchased with real money
  • FS points cannot be exchanged for real-world currency or goods
  • FS points are earned solely through gameplay
  • FS points may be reset or adjusted as part of platform maintenance

For complete information, please see our FS Notice.

5. Acceptable Use

You agree not to:

  • Use automated systems, bots, or scripts to manipulate gameplay
  • Attempt to hack, reverse engineer, or compromise platform security
  • Share or sell your account credentials
  • Engage in any activity that disrupts or interferes with our services
  • Violate any applicable laws or regulations
  • Impersonate others or provide false information

6. Intellectual Property

All content on the PuzzleGrid UK platform, including puzzles, graphics, text, and software, is the property of PuzzleGrid UK Ltd or its licensors and is protected by copyright and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes.

7. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

  • The services will be uninterrupted or error-free
  • Defects will be corrected
  • The services are free of viruses or harmful components

8. Limitation of Liability

To the maximum extent permitted by law, PuzzleGrid UK Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

9. Indemnification

You agree to indemnify and hold harmless PuzzleGrid UK Ltd from any claims, damages, losses, liabilities, and expenses arising from your use of our services or violation of these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes. Continued use of our services after changes constitutes acceptance of the modified Terms.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the services will cease immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For questions about these Terms, please contact us at:

PuzzleGrid UK Ltd
25 Bank Street
London, E14 5LY, UK
Email: [email protected]
Phone: +44 20 3769 8821